Politique d'expédition

At Toptekstop, we strive to provide a seamless and efficient shipping experience for our customers. Please review our Shipping Policy below to understand how we handle the delivery of your orders.

1. General Shipping Information

1.1. Shipping Locations: We currently ship within United Kingdom and internationally to select countries. Please check availability at checkout.

1.2. Processing Time: Orders are typically processed within 2-3 business days. During peak seasons or promotional periods, processing times may be extended.

1.3. Shipping Carriers: We use reliable carriers, including United Kingdom  Post, DHL, and other reputable courier services, depending on your location and the shipping option selected.

2. Shipping Rates and Delivery Times

2.1. Domestic Shipping (United kingdom ):

Standard Shipping: Estimated delivery within 3-7 business days from dispatch.
Express Shipping: Estimated delivery within 1-3 business days from dispatch.
Shipping Rates: Calculated at checkout based on weight, size, and destination.
2.2. International Shipping:

Standard International Shipping: Estimated delivery within 7-21 business days, depending on the destination.
Express International Shipping: Estimated delivery within 3-10 business days, depending on the destination.
Shipping Rates: Calculated at checkout. Additional duties, taxes, or fees imposed by your country’s customs may apply and are the responsibility of the customer.
2.3. Free Shipping: We offer free standard shipping on orders over a specified amount within United Kingdom  (as displayed on our website). Free shipping may not be available for international orders.

3. Order Tracking

3.1. Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this information to track your order through the carrier’s website.

3.2. Lost or Delayed Shipments: If your tracking information shows no updates for 10 business days, please contact us at toptekstop@gmail.com, and we will assist you in locating your package.

4. Shipping Issues and Delays

4.1. Delivery Delays: While we strive to meet estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs processing. toptekstop is not responsible for such delays.

4.2. Incorrect Addresses: Please ensure that your shipping address is correct before finalizing your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

4.3. Returned Packages: If a package is returned to us due to an incorrect address, failure to collect, or refusal, we will contact you to arrange redelivery. Additional shipping charges may apply.

5. Damaged or Missing Items

5.1. Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package at toptekstop@gmail.com with photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.

5.2. Missing Items: If your order is missing items, please reach out to us immediately, and we will investigate and correct the issue as quickly as possible.

6. International Customs and Duties

6.1. Customs Fees and Duties: For international orders, customs fees, duties, and taxes are not included in the shipping cost and are the responsibility of the customer. These charges vary by country and are determined by your local customs office.

6.2. Customs Clearance: Delays in customs clearance may affect the delivery time. Paws and Willow is not responsible for customs clearance delays.

7. Order Cancellations and Changes

7.1. Order Changes: Once an order has been placed, we are unable to make changes to the shipping address or items. Please double-check all details before confirming your order.

7.2. Order Cancellations: If you need to cancel an order, contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow our return process once received.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our Customer Service team at toptekstop@gmail.com. We’re here to help!

Eligibility for Refunds:

Refunds are available for items returned within 30 days of the delivery date.
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Proof of purchase, such as an order confirmation or receipt, is required to process a refund.
Non-Refundable Items:

Custom or personalized items
Gift cards
Sale items or items purchased with a discount code
How to Request a Refund:

Contact Us: To initiate a refund, please contact our Customer Service team at toptekstop@gmail.com with your order number and reason for return.
Return Instructions: We will provide you with return instructions, including the shipping address for returning your item.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Processing Your Refund:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
If your refund is delayed or missing, please check with your bank or credit card provider, as it may take additional time before your refund is officially posted.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund at no additional cost to you.

Exchanges: We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
toptekstop@gmail.com